PopCopy Training

PopCopy's training film explicitly teaches employees to frustrate, insult, and humiliate customers. The company's market power removes the corrective signal that bad service would normally create.

A system learns the operating policy embodied in its demonstrations and incentives, not the benevolent service mission outsiders might assume.

The staff are aligned with management's deliberately antisocial policy, so this is misalignment with customers rather than a failure to follow the trainer's true objective.